Warranties |
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The Soflex Furniture Warranty means you can buy with peace of mind.
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Frames: A Lifetime Limited Warranty applies to all hardwood and plywood frames. Soflex warrants the frame to be free of defects in workmanship and materials for the lifetime of the furniture.
Cushions: A 5-Year Limited Warranty applies to all cushions and components used in the seating.
- All cushioning will naturally soften with use. This is normal and is not a loss of resiliency or a manufacturing defect.
Springs: A 1-Year Limited Warranty applies to all sinuous wire seat springs, eight way had tied and Pirelli webbing. Soflex warrants that the seating system is free from spring or web breakage caused by fatigue or improper installation.
Leather: A 1-Year Limited Warranty apples to all leather covers that they are free of defects in workmanship, materials, seam slippage and cracking.
- Leather exhibits natural characteristics such as nicks, scars and variations of shades and wrinkles. These markings are to be expected and are not defects.
- Damage caused by sun exposure, excessive soiling or improper cleaning methods is not covered. Cleaning that is not in accordance with the Cleaning Code will void all warranties.
The Soflex Warranty is for the original purchaser of the product. The warranty does not apply to any damage caused by improper use or normal wear and tear. Soflex Furniture may repair or replace any part(s) covered under the warranty at their option, and costs for packaging, shipping and installation are not covered.
Leather furniture is a
luxurious investment that will last
for years. Leather furniture is also
four to five times more durable than
fabric. Leather is tough enough to
withstand years of usage, yet it is
soft and comfortable. If cared for
correctly, leather furniture won't
crack, peel, lose its shape or sag.
Because leather is a natural cover, it
will adjust to your body heat to feel
warm in winter and cool in summer.
Leather is also soft and supple and
develops a deep patina over time.
Genuine leather is a creation of nature and therefore no two hides are identical; they vary in size and structure according to the breed, feeding and conditions of the climate where the cattle was bred and raised. The grain of a leather hide is like a unique fingerprint. The natural texture variations, unique grain and distinctive markings add to leather’s character. Different parts of the hide have different grain, and some hides even have stretch marks caused by the calving process. Natural folds of the hide will also create patterns during the dying process. Other markings include scars from healed scratches, injuries, branding or insect bites. These unique markings identify your leather furniture as authentic, not defective. In no way do they affect the durability or quality of leather.
The processes and finishes used to dye the leather will penetrate differently depending on the grain structure of the hide. This creates attractive variations in the color of the hide. Many hides are used to produce one sofa, so slight variations of color are to be expected. These are usually imperceptible.
The method used to process a leather hide will affect the leather’s character, care and cost. Customers should choose a leather finish that matches their needs and usage. Most spills on leather will bead up and wipe off, but some finishes are more susceptible to stains and signs of excessive wear than others. Take care to sit properly on the furniture (not leaning excessively on the arms or sitting on the back, and switching seats frequently) and never place leather furniture in direct sunlight or near a heat source such as a heater, register vent or radiator. This will cause the leather to fade, crack or peel. Shoes, buckles or sharp objects can permanently damage leather.
Bonded Leather offers the look and feel of premium leather at a fraction of the cost! Bonded Leather is a combination of leather and polyurethane fixative adhered to a polyester/cotton backing.
Bonded Leather has outstanding surface patterns that replicate almost every leather look, and its manufacturing process is more environmentally friendly than other tanning methods. Bonded Leather has an ultra-soft feel, a beautiful texture and incredible durability.
Each piece of leather furniture has a Cleaning Code that tells you how to clean and care for the leather. The Cleaning Code can be found on the Soflex tag attached to a cushion, the seat deck or underneath the item. Any cleaning that is not in accordance with the Cleaning Code will void the Soflex warranty, so please read and understand the directions.
Do not use soaps or alcohol-based products to clean leather. These will dry out the leather and shorten its useful life. Always check the Cleaning Code before using any solution on leather.
Wipe off surface dirt every two weeks with a clean white cloth dampened with water or as directed by the Cleaning Code. This will remove dirt and grime that can get in the pores of the leather, creating an abrasive effect that will damage your leather furniture
Dust or vacuum your leather furniture frequently using a crevice tool on the seams.
Apply a leather conditioner in accordance with the Cleaning Code as often as recommended, usually twice a year. Follow the directions on the bottle.
Most spills can be removed very easily:
- Blot spills gently with a clean white cloth as soon as possible.
- Do not use a colored cloth or the dye may transfer to the leather.
- The cloth may be dampened with water but do not over-wet the leather.
- In accordance with the Cleaning Code, you may use a solution of mild soap (like Ivory or Neutrogena) on a slightly damp cloth to wipe any stains.
- Wipe the spill gently, do not scrub the area excessively.
- Use another clean white cloth to rinse any soap reside, then dry the leather with a dry white cloth.
